How we are looking after you
To protect our customers and colleagues, we have been working really hard to put health and safety measures in place. You’ll notice a few changes and we will ask you to keep social distancing to ensure we continue to look after each other.
Our team will be hands-on to keep a clean and safe environment and to give you all the necessary instructions. Please note that each shop will have their own queueing system. Please abide by their instructions as there may be occasions when you either have to wait to enter a shop or be asked to come back later as they and their queue are full.
We always love to see you but please think of others and do not visit us today if you believe you are at risk of carrying the Coronavirus.
When visiting Lion Yard, please follow our advice:
- Are the toilets open?
The Council toilets by our Fisher Square are closed but from the 15th Grand Arcade toilets will be open on level 3.
- Can I use the lifts?
The lifts are operating in line with social distancing rules. Currently one lift is to be used by 2x people or 1 household/group
- Do I need to wear a face mask?
Face masks are not required, as this is not a compulsory requirement from the Government.
- What entrances can I use?
All entrances except Fisher square will be open that includes link malls between Grand Arcade and Lion Yard. Note that the upper level is a one way system only.
- Where are the Hand Sanitising Points?
Sanitisation at each entrance and also most shops will have their own. You can find them next to: Flying Tiger Ground link mall, Sports Direct (ground floor St Andrews entrance), Superdry, Petty Cury entrance
- Where can I park?
You can park at The Grand Arcade car park. It has 944 spaces including 36 blue badge spaces spread across both the upper and lower car park and there are 9 parent and child parking bays.